Privacy Policy

Created on 16 December, 2025 • Legal • 2 minutes read

Last updated: December 1, 2025

This Privacy Policy (the “Policy”) explains how Transfer.plus (hereinafter “we”, “us”, or the “Provider”) collects, uses, discloses, and protects personal data of users of the Transfer+ service (the “Service”).

1. Data Controller

The controller of personal data is:
Transfer.plus, E-mail: info@transfer.plus

2. Personal Data We Collect and Why

2.1 Data You Provide Directly

We collect personal data that you voluntarily provide when registering for or using the Service, including in particular:

  • name and surname,
  • email address,
  • login credentials,
  • files and content uploaded to the Service, where technically necessary.

We process this data for the purpose of:

  • creating and managing user accounts,
  • providing, operating, and maintaining the Service,
  • communicating with users (e.g. service notifications, billing),
  • ensuring security and preventing abuse.

Legal basis: performance of a contract and legitimate interests of the Provider.

2.2 Data Collected Automatically

When using the Service, we may automatically collect certain technical and usage data, such as:

  • IP address,
  • device and browser type,
  • operating system,
  • date and time of access,
  • basic usage and connection logs.

This data is used to:

  • ensure the proper functioning of the Service,
  • improve performance and reliability,
  • detect and prevent fraud or misuse.

Legal basis: legitimate interests of the Provider.

3. How We Use Personal Data

We use personal data exclusively for:

  1. providing and operating the Service,
  2. user authentication and account management,
  3. customer support,
  4. billing and payment processing (for paid plans),
  5. ensuring security and preventing abuse.

We do not sell personal data, do not trade it, and do not provide it to third parties for marketing or advertising purposes.

4. Data Sharing and Disclosure

4.1 Service Providers (Processors)

We may share personal data with trusted third-party service providers who assist us in operating the Service, such as:

  • cloud hosting providers,
  • infrastructure and security providers,
  • payment processors.

Such processing is always limited to what is strictly necessary and carried out in accordance with GDPR and contractual data protection obligations.

4.2 Legal Obligations

We may disclose personal data if required to do so by law or if necessary to:

  • comply with a legal obligation,
  • protect our legal rights,
  • ensure the safety of users or the public,
  • investigate fraud, abuse, or security incidents.

5. International Data Transfers

Personal data is primarily processed within the European Union.

If personal data is transferred outside the EU, such transfers are carried out in accordance with GDPR, including through:

  • adequacy decisions of the European Commission, or
  • Standard Contractual Clauses (SCCs).

6. Data Retention

We retain personal data only for as long as necessary to:

  • provide the Service,
  • comply with legal obligations,
  • resolve disputes,
  • enforce our rights.

Once the retention period expires, data is securely deleted or anonymized.

7. Your Rights Under GDPR

Subject to applicable law, you have the right to:

  1. access your personal data,
  2. rectify inaccurate or incomplete data,
  3. request erasure (“right to be forgotten”),
  4. request restriction of processing,
  5. object to processing,
  6. data portability,
  7. withdraw consent (where applicable),
  8. lodge a complaint with a supervisory authority.

8. Cookies and Similar Technologies

We use cookies and similar technologies to ensure proper operation of the Service, analyze usage, and improve user experience.

Detailed information is provided in a separate Cookies Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against:

  • unauthorized access,
  • loss or destruction,
  • misuse,
  • unauthorized disclosure.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website and, where appropriate, communicated to users.

11. Contact Information

If you have any questions regarding this Privacy Policy or the processing of personal data, please contact us at: info@transfer.plus